We collect and use information about you to ensure that we can provide you with a luxury member programme experience. You provide us with your information directly when you sign up to be part of the GLOBAL ELITE CLUB programme, when you make an enquiry or, if granted, allow us access to your profile held by your Club.
Information collected when you join as a GLOBAL ELITE CLUB Member
When you become a GLOBAL ELITE CLUB Member we collect certain personal information about you and your family members if you choose to have a Family Membership, including your name, address, date of birth, occupation, nationality, your email address and your telephone and/or mobile number.
The most exclusive news about events, products and services is reserved for GLOBAL ELITE CLUB Members. Should you become a GLOBAL ELITE CLUB Member and opt in to hear about news and exclusive offers, depending on your Membership preferences we will contact you about the many benefits reserved for GLOBAL ELITE CLUB Members including events, third party offers and access, and news from the GLOBAL ELITE CLUB portfolio. Your information will also be used to track your usage so that we can monitor customer engagement to improve our service.
From time to time, we may also collect publicly available information about you which is not essential to delivery of the exclusive GLOBAL ELITE CLUB experience but which enables us to learn more about you and, in turn, provide a more tailored service. If you would like to stop GLOBAL ELITE CLUB using this information about you in this way, please contact us at [email protected]
We will process your personal data to maintain your membership with us, to provide our member services to you, to communicate with you and to maintain our member database. The reason we process this data is to ensure we fulfil our membership contract with you, and also to ensure the proper administration of your membership (our legitimate interest).
When you register an interest in GLOBAL ELITE CLUB through our website, and when you report a problem with our website, we may collect certain information from you. The information you give us may include your name, address, email address and phone number.
If you communicate with us, we may process the information contained in your communication. This information may include your name and contact information, the content of your communication and any metadata our website generates where you communicate with us using the contact form on our website.
We will process this data so we can deal with your enquiry, or to address your query or concern. The reason we process this data is to ensure the proper administration of your enquiry and our business (our legitimate interest).
Information supplied when you participate in Competitions, Prize Draws, Giveaways, Events and Offers
When you participate in a competition, prize draw, giveaway or offer, or sign up to attend one of our events, you will provide certain information to participate in the event or promotion. You may also provide personal information for a guest(s) for one of our events. When you do this, please ensure your guest(s) have consented to you providing us with their information. We will assume you have obtained your guest(s)’ consent when you provide us with their personal information for these purposes. Your and your guests’ information will be deleted shortly after the promotion or event has finished, unless you or they have signed up to receive marketing communications from us.
We will collect this information to ensure we can properly administer and manage the events and promotions we operate, including securing your registration at an event, and selecting and contacting prize winners (our legitimate interest). During the events, we will be taking photos at the event. These images will be used by GLOBAL ELITE CLUB to share news about the event, and to publicise our future events. Images may be published on the GLOBAL ELITE CLUB website. They will be stored securely, and we will delete them after they are no longer needed for publicity purposes. We may also share photos with members of GLOBAL ELITE CLUB for their professional use.
The reason we process this data is to ensure the proper administration of your membership and our business (our legitimate business interest).
Information relating to your Marketing Preferences
GLOBAL ELITE CLUB will only send you marketing communications where you have consented to receive them and using your preferred channels of communication. To ensure that you are still happy to hear from us, we will contact you to ask you whether you want to opt-in of receiving marketing communications from us.
We will only continue to send you marketing communications where you expressly tell us that you want to and our legal basis for processing this data is that you have given you consent to receiving such marketing communications.
If you have opted-in to receive marketing communications from us you can manage your marketing preferences at any time. Please contact [email protected] to manage your marketing communications preferences and tell us what you want to hear about and how you want GLOBAL ELITE CLUB to communicate with you.
Information we collect about you when you use our website
With regard to each of your visits to our website we will automatically collect the following information:
- technical information, such as your Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. We will obtain this data through our analytics tracking system. We process this data so we can analyse how our website is used so we can improve our website and our services;
- information about your visit, including pages you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page. We process this data so analyse how our website is used so we can improve our website and our services.
Information We Receive About You From Other Sources.
This is information we receive about you if you use any of the other websites we operate or the other services we provide.
We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We may receive personal data about you from these organisations. Those organisations will have their own privacy policies detailing how they process personal data.
Section 1 - Cookies